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Listed below is a copy of the CSI Customer Care Support Contract. This contract can be purchased by downloading the word document found at the bottom of this page and mailing or faxing a signed copy, with payment, to the address or number listed on the form. |
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Custom
Care Support Contract |
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A Custom Care Contract
(CC75, CC180, or CC420) is being purchased for Technical
Support. Technical Support is assistance in working with a customer on
a software/hardware issue, problem, procedure, or report. The
issue may or may not be resolved at the close of the support call. Billable time for technical support includes all
time involved in working with and for a customer on an outstanding issue,
i.e. on the phone or modem, reviewing customer faxes, in house testing of
solutions, uploading and downloading files, and/or setting up and testing a
customer's data. There is a ten minute minimum per call. Usage of CC75, CC180, or
CC420: You may use your Custom Care Contract for telephone, fax, modem
or CSI in-office support. Priority call status is given in the
following order: 1) All payroll issues and system
crashes. 2) All customers purchasing a CC420
Contract 3) All remaining calls are returned in the order they
are received. Call back times are not guaranteed! You will be
assigned a tracking number on each support call. Total time deducted
from your contract is given at the close of each support issue. All CC75, CC180, or CC420
contracts are valid for 1 year or when the minutes expire, whichever comes
first. If you have unused minutes remaining at the end of this contract, you
may roll the remaining minutes into the next contract, provided you
purchase a new contract within 10 days of the expiration of this
contract. All CC75, CC180, and CC420 contracts must be pre-paid and
no refunds will be issued. To schedule an
appointment at the CSI office: 1) Call to schedule an appointment
at least one week in advance. 2) Technician time slots are
subject to scheduling availability. 3) You will be charged for
the actual amount of time used with a 1 hour minimum in-office charge.
4) You may not use this contract for on-sites at your office or
for classes. Support is available
Monday through Friday, 8:00 a.m. to 5:00 p.m., EST You may experience a
delay between 12:00 p.m. and 2:00 p.m. due to staff lunch breaks. CSI
will be closed on the following days in 2004: Jan 1, May 31, July 5, Sept. 6,
Nov. 25 & 26, Dec. 24, 25 & 31. CSI will close at 1:00 p.m. on
Good Friday March 29th. All CC75, CC180 and CC420 contracts are only
valid through Customized Solutions. |
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Customized
Solutions, Inc. |
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